Data Protection and Privacy Statement

Receiving a Service from us – Terms and Conditions

By completing the form via this website and/or accepting a service from Forward
Carers you are agreeing to how your information will be used, stored, and accessed
in line with the below terms and conditions.

Forward Carers is a partnership of organisations, whose aim is to improve the
physical and mental wellbeing of carers, young and old, including parent carers.

Forward Carers is committed to protecting your Personal Information. We promise to
be clear about the information we collect and the ways we use it. Regardless of
whether you use our services, request information from us, work for, or volunteer
with us, we respect your right to privacy.

In order to provide your Carer Friendly ID card and access to Carer Friendly
discounts and offers, we collect personal and /or sensitive information about
you. This allows us to register you for your card and to send you relevant information
about the offers and discounts you are entitled to. If you wish to, you can
unsubscribe from your Carer Friendly offers email at any time by clicking the link in
your email.

Your information will be saved and stored securely on Forward Carers’ management
systems. We are committed to ensuring that your Personal Information is secure. To
prevent unauthorised access or disclosure we have put in place suitable physical,
electronic, and managerial procedures to safeguard and secure the Personal
Information we collect. These steps include the following:

  • Data minimisation
  • Password best practice
  • Security best practice concerning devices (PCs, laptops, mobile devices),
    online accounts, website hosting, physical access, and storage
  • Staff training and accountability on data protection

Any information you provide to us is confidential and kept in accordance with the
General Data Protection Regulations.

This service is provided for adults aged over 18 years and people under this age
should not provide us with personal information.

We have policies in place to manage a personal data breach, should one occur. In
the event of a data breach, we would promptly notify you of any unauthorised access
to your personal information.

Dorset Carers
Forward Carers operates this service which is provided on behalf of Dorset Council
and BCP Council who are the Data controllers.
Therefore, your data could be shared with them in the case of best interests or if we
have a legal obligation to do so. For further information as to how
these organisations may use your personal data, please visit:

Dorset Council
BCP Council

We won’t share your information with any other organisations for marketing, market
research or commercial purposes, and we don’t pass on your details to other

Disclosing your information
We do not sell personal information onto third parties. But we may pass on your
personal information if we have a legal obligation to do so or if you ask us to.

Your rights
You can find out what information we hold about you and ask us not to use or delete
that information we collect, at any time. The only exception to this is if we must keep
information if we have a legal duty to do so.

Dorset Businesses
If your company joins the Carer ID Card discount scheme, some of the information
you provide may be used to create a directory listing on Forward Carers website.
The information that is stored about your company by the website, if approved by
you, is limited to:

  • Logo or image
  • Address
  • Website Address
  • Phone number
  • Your offer
  • Name of business

Contacting Us
Any questions, comments or complaints regarding this Data Protection and Privacy
Statement can be sent to or via our contact form

If you are not satisfied with our response or believe we are processing your personal
information not in accordance with the law, you can complain to the Information
Commissioner’s Office (ICO)